Returns & Exchanges
At Smoke-King Tobacconist, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can return unsealed and unused items within 30 days of delivery for a full refund or exchange.
Initiate Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the unused items in their original packaging, ensuring that all accessories and documentation are included to prevent damage during transit.
Ship the Parcel
Affix the provided return label or address the package to our warehouse, then drop it off at your nearest authorized postal service provider.
Inspection and Refund
Once our specialists verify the condition of the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing